Privacy Policy

Introduction

Specialloveprese ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website specialloveprese.cv and use our online language tutoring services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, billing address, payment information, language learning goals, proficiency level, and any other information you choose to provide when creating an account, booking lessons, or contacting us. We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, pages viewed, time spent on pages, and referring website addresses.

When you participate in lessons, we may record video sessions for quality assurance and training purposes, with your explicit consent. We also collect information about your lesson attendance, progress, and performance to personalise your learning experience.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including matching you with appropriate tutors, scheduling and managing lessons, processing payments, sending lesson reminders and updates, providing customer support, and communicating with you about your account or our services. We also use your information to personalise your learning experience, track your progress, generate reports, analyse usage patterns to improve our platform, send marketing communications (with your consent), comply with legal obligations, and protect our rights and prevent fraud.

Sharing Your Information

We may share your information with tutors assigned to your lessons to facilitate the delivery of our services. We work with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption for data transmission, secure servers for data storage, and restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it. Account information is retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Financial records are retained as required by law for tax and accounting purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access your personal data, request correction of inaccurate or incomplete information, request deletion of your personal data, object to or restrict processing of your personal data, request data portability, and withdraw consent where processing is based on consent. To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. For detailed information about how we use cookies, please refer to our Cookies Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including using standard contractual clauses approved by relevant authorities and implementing security measures consistent with this Privacy Policy.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at help@specialloveprese.cv or write to us at 6th Floor, 1 Portland St, Manchester M1 3BE, UK. We will respond to your inquiry as soon as reasonably possible.